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Privacy Policy

DIGITAL GRID Corporation(“DIGITAL GRID,” “we,” “us,” or “our”) hereby establishes this privacy policy (this “Privacy Policy”) to respect the privacy of any user of our products or services (the “Services”) and any person considering using the Services (collectively, “Customers”) and to exercise the utmost care in managing personal information.

1.Compliance with Laws and Regulations

In handling personal information, we will comply with the Act on the Protection of Personal Information, as well as other laws, regulations, guidelines, and related rules regarding the protection of personal information (collectively, “Law”) , along with this Privacy Policy.

2.Personal Information

“Personal Information” refers to information about individual Customers with descriptions that can identify specific individual Customers, including address, date of birth, age, gender, telephone number, email address, contract numbers of retail supply contracts and power purchase contracts (“Retail Supply Contracts”) , place of employment. Even if a piece of such information alone does not identify any individual, such piece of information will be included as Personal Information; provided that such piece can be easily cross-referenced with other pieces of information to ultimately identify an individual Customer.

3.Purpose of Use

The purposes for which we handle Personal Information are as follows:

(1)Common to All Business Operations

List of Types of Personal Information and Purposes of Use
Types of Personal InformationPurpose of use
Information on Customers
  • To provide the Services applied for
  • To send information and notifications from us regarding the Services
  • To investigate and analyze usage history of the Services and other relevant information, and to use the results to improve or develop the Services and to advertise, distribute, or otherwise promote the Services and new services
  • To respond in cases of trouble or emergency including disasters
  • To settle usage fees or collect late payment fees or other fees for the Services
  • To investigate any misuse of the Services that violates the terms of service and to suspend use if necessary
  • To respond to inquiries related to the Services
  • To verify identity during application or inquiry processes, or on any other relevant occasion
Business partner informationFor customer management and marketing purposes
Information on participants in DIGITAL GRID-hosted seminarsTo send information and notifications from us regarding the Services
Inquiry informationTo respond to inquiries
Recruitment applicant information
  • To evaluate candidates for recruitment based on the needs of DIGITAL GRID
  • To send administrative communication and selection results to applicants
  • To manage, improve, or otherwise change DIGITAL GRID's recruitment process

(2)Electricity Business

電気事業における個人情報の種類と利用目的の一覧
Types of Personal InformationPurpose of use
Information on Retail Supply Contracts
  • For concluding contracts necessary to supply electricity and for calculating and billing electricity charges and other various fees
  • To create statistical data on the electricity usage patterns and other relevant aspects of Customers (provided that such data will be processed to prevent identification of individuals)
  • For concluding, amending, or terminating demand-supply management service agreements and other contracts between DIGITAL GRID and our service providers (“SP”)
  • For concluding, amending, or terminating intermediation agreements and other contracts between DIGITAL GRID and SP

(3)GX navi Business

List of Types of Personal Information and Purposes of Use in the Electric Power Industry
Personal InformationPurpose of Use
Learning history and contentFor implementing analysis and measures to enhance learning effectiveness

4.Methods of Acquiring Personal Information

We acquire Personal Information by appropriate means and do not obtain any Personal Information through deceit or other improper methods against the will of Customers.

5.Management of Personal Information

We manage Customers’ Personal Information properly and securely and, as a general rule, do not provide Customers’ Personal Information to third parties without the consent of Customers; provided, however, that this does not apply in the following cases where:

  1. Statistical data is disclosed for the purpose of providing statistical information by collecting or analyzing individual Personal Information and processing such Personal Information into a form that cannot identify any individual.
  2. Such provision is necessary for the protection of human life, body, or property and it is difficult to obtain the consent of the individual concerned.
  3. Such provision is particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the consent of the individual concerned.
  4. It is necessary to cooperate with a national agency, a local government, or an entity entrusted by either of them to carry out duties prescribed by laws and regulations, and obtaining the consent of the individual concerned might hinder the implementation of such duties.
  5. Such disclosure or provision is permitted by Law.
  6. Such disclosure or provision is permitted by Law.
    1. (i) That the purpose of use includes the provision to third parties
    2. (ii) The items of data to be provided to third parties
    3. (iii) The means or methods of provision to third parties
    4. (iv) That provision of Personal Information to third parties will be stopped upon request by the individual concerned

6.Outsourcing Management

We may outsource the handling of acquired Personal Information. In such cases, we will enter into necessary agreements with service providers and supervise the service providers to ensure that Personal Information is managed appropriately.

7.Joint use of Personal Information

We may share personal information obtained in relation to the electricity business with the following parties. *1

  • Electricity retailer *2
  • General electricity transmission and distribution utility*3
  • Distribution utility
  • Demand restraint contractors *4
  • Organization for Cross-regional Coordination of Transmission Operators (OCCTO) *5
  1. Purpose of use of personal information:
    1. (i) To conclude, modify, or terminate contracts for wheeling services or electricity quantity adjustment services (hereinafter referred to as “wheeling service”) .
    2. (ii) To carry out termination procedures of the retail supply contracts (including contracts for isolated island supply and last resort supply) or Retail Supply Contracts.*6
    3. (iii) To confirm information about service (or receiving) points.
    4. (vi) To perform tasks related to the measurement of electricity consumption, maintenance, inspection, or replacement of equipment, investigation of equipment in the event of power outages or disasters, and other duties based on Retail Supply Contracts carried out by the general electricity transmission and distribution utility and the distribution utility.
    5. (v) To execute tasks related to negawatt trading.
    6. (vi) To provide notification and billing services of estimated value regarding system integration receiving service fees (generation-side fees) .
  2. Personal Information to be shared:。
    1. (i) Basic information
      a. name
      b. address
      c. phone number
      d. email address
      e. contract numbers for Retail Supply Contracts
    2. (ii) Information about service (or receiving) points:
      a. the supply area of the general electricity transmission and the distribution utility and the distribution utility that concluded the services
      b. general provision for isolated island supply
      c. specified numbers for service (or receiving) points
      d. information on wheeling services
      e. maximum ammeter capacity
      f. intra-area transmission services
      g. power factor
      h. supply method
      i. determination method for wheeling services
      j. meter information
      k. number for leading-in poles
      l. availability of grid connected systems
      m. amendment dates for wheeling services
      n. meter reading dates
      o. contract status
      p. discontinuation measures
      q. billing amounts
      r. discount categories
      s. contract changes
      t. receiving voltage
    3. (iii) Information related to negawatt trading
      a. power generation sales volume
      b. demand procurement volume
      c. demand restraint volume
      d. baseline data
  3. Persons responsible for joint use:
    1. For basic information,
      -the general transmission and distribution utility and the distribution utility that provide services in the designated service (receiving) points For information on negawatt trading,
      -demand restraint contractor-electricity retailers that are parties to Retail Supply Contracts (however, for consumers receiving isolated island supply or last-resort supply, the managing entity will be the general transmissions and distribution utility)
    2. -the general transmission and distribution utility and the distribution utility that provide services in the designated service (receiving) points
      For information on negawatt trading,
    3. -demand restraint contractor

8.Disclosure of Personal Information

If we are requested by Customers to notify them of the purpose of use of Personal Information, to disclose, correct, add, or delete Personal Information, to suspend its use, to stop its provision to third parties, or to erase (collectively, “Disclosure of Personal Information”), we will respond to such request of Disclosure of Personal Information through separately designated procedures (please contact DIGITAL GRID’s inquiry desk listed in this Privacy Policy for specific instructions as to how to make such request); provided, however, that in cases permitted by Law, we may refuse all or part of the request for Disclosure of Personal Information.

9.Third-Party Advertising

  1. This site might display advertisements distributed by third parties. In connection with this, such third parties might acquire and use Cookie information and other data from Customers who visit this site. Cookie information and other data acquired by these third parties are handled in accordance with the privacy policies of such third parties. Customers may opt out of the use of their Cookie information for advertising by visiting the opt-out page provided on such third parties’ websites.
  2. Cookies are a mechanism for storing usage history, input information, and other data exchanged between a Client’s browser and the server as files on his/her computer when the Customer uses a web page. If Customers allow Cookies to be sent and received in their browser settings, websites can acquire cookies from their browsers.
  3. Customers may select settings related to the sending and receiving of Cookies. Please note that if all Cookies are disabled, certain internet services that require authentication might not be accessible and usage of various online services can be restricted.

10. Use of Google Analytics

  1. This site uses Google Analytics, a tool provided by Google LLC. In using Google Analytics, this site may collect, record, and analyze Customers’ visit histories, and may use Customers’ Cookie information for this purpose.
  2. We will receive statistical information from Google LLC based on analyses of Customers’ visit histories through the use of Google Analytics. We use such statistical information to understand trends in Customers’ interests in the Services and to improve the structure, specifications, and other aspects of the Services.
  3. We do not collect information that can identify individual Customers in using Google Analytics. Furthermore, the statistical information provided to us by Google LLC does not include any information that can identify individual Customers.
  4. Customers may stop the collection of their information by Google Analytics through the add-on settings of the browser they use to view this site. Customers can disable Google Analytics by downloading and installing the “Google Analytics Opt-out Browser Add-on” from the opt-out add-on download page provided by Google LLC, and then change the browser’s add-on settings. Please note that if Customers disable Google Analytics, it will be disabled not only on this site but also on other websites they visit. However, Customers may re-enable Google Analytics by resetting the browser add-on settings.
  5. Google LLC manages information collected through Google Analytics in accordance with its privacy policy and terms of service. For more details, please refer to the following pages provided by Google LLC:
Google Privacy Policy pageGoogle Analytics Terms of Service page

11. About Microsoft Clarity

  1. Our website uses Microsoft Clarity, a service provided by Microsoft, to measure and analyze usage of our website and to improve its quality. Through Microsoft Clarity, Microsoft collects, records, and analyzes information such as the pages you visit, time spent on the site, referral sources, and items you click on, based on cookies and similar technologies.
  2. We receive analytical data from Microsoft and use it solely for the purpose of measuring and analyzing customer usage of our website and improving the quality of our services.
  3. Information collected, recorded, and analyzed by Microsoft Clarity does not contain any data that identifies specific individuals. Such information is managed by Microsoft in accordance with its Terms of Use and Privacy Statement.
  4. For details on Microsoft's Terms of Use and Privacy Statement, please refer to the following pages.
Microsoft Clarity Terms of UsePrivacy StatementAbout Microsoft Clarity

12.Security Measures

We take necessary and appropriate measures to prevent the leakage, loss, or damage of Customers’ Personal Information and to ensure its safe management. For details on our security measures, please contact our inquiry desk stated in this Privacy Policy.

13.Disclaimer

We assume no responsibility for the acquisition of Personal Information by third parties in the following cases:

  • If Customers themselves disclose Personal Information to third parties through the functionality of DIGITAL GRID services or by other means
  • If an individual is identified based on information entered by Customers on DIGITAL GRID services and authorized for public disclosure

14.Revisions to the Privacy Policy

We may revise all or part of this Privacy Policy without prior notice. Any changes will be announced on this site.

15.Contact Information

For inquiries, complaints, or consultations regarding Personal Information, please contact us at the following:
DIGITAL GRID Corporation, Customer Support Desk
Akasaka-Enokizaka Bldg 3F, 1-7-1 Akasaka, Minato-ku, Tokyo 107-0052, Japan

Handling of Anonymized Information

We will create, and provide to third parties, anonymized information within the scope permitted by law, after taking appropriate protective measures to ensure that specific individuals cannot be identified and that Personal Information used to create such anonymized information cannot be restored.

  • Method of Creating Anonymized Information

    We will create anonymized information by processing Customers’ information in accordance with the processing standards prescribed by the Personal Information Protection Act.

  • Items Included in Anonymized Information

    Customers’ personal attribute information (email addresses and registered names in a hashed form)

  • Provision of Anonymized Information to Third Parties

    • Purpose
      The purposes for which we provide anonymized information created by us to third parties are as follows:

      (i) For user analysis, targeted advertising, and other relevant purposes

    • Items Included in Anonymized Information Provided to Third Parties
      The items included in anonymized information provided to third parties are as follows:

      (i) Items listed in 2. above.

    • Provision Method
      The methods for providing anonymized information are as follows:

      (i) Provision via servers with appropriate access restrictions and management
      (ii) In addition to the foregoing, by methods with adequate security measures (such as encryption and setting password) to prevent information leakage, theft, and other negative consequences

  • Security Control Measures for Anonymized Information

    We will supervise our employees handling anonymized information to ensure that security control measures are implemented in accordance with internal rules.

  • Contact for Inquiries and Complaints

    For inquiries regarding the handling of anonymized information at DIGITAL GRID, please contact us using the contact information listed in this Privacy Policy.

Last updated: February 27, 2026